Privacy Policy

PARENTING COORDINATION

1. Introduction

TruePath Parenting (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information with care, respect, and professionalism.
This Privacy Policy explains how we collect, use, store, and share your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging our Parenting Coordination services, visiting our website, or communicating with us, you consent to the collection and use of your personal information as outlined in this policy.

2. Information We Collect

In the course of providing Parenting Coordination and related services, we may collect personal information including:

Contact details – name, address, phone number, and email.
Family information – names and ages of children, family relationships, and relevant background information.
Case-related information – parenting agreements, court orders, reports, correspondence, and session notes.
Sensitive information – details regarding health, wellbeing, or family conflict (only collected when relevant and with your consent).
Payment information – billing details and transaction records.
Communication records – emails, messages, and other correspondence related to your matter.

We only collect information necessary to provide our services and maintain professional standards.

3. How We Collect Information

We collect information in several ways, including:

Directly from you — through meetings, calls, emails, forms, or our website.
From third parties, with your consent — such as lawyers, psychologists, or the Court.
From publicly available or legally required sources, where appropriate.

We make every effort to collect personal information directly from you wherever possible.

4. Why We Collect and Use Information

TruePath Parenting collects and uses personal information to:

Provide Parenting Coordination and related services.
Assess suitability for services.
Communicate with you and other authorised parties.
Maintain accurate case records.
Comply with legal, professional, and ethical obligations.
Process payments and manage administrative needs.
Review and improve the quality of our services.

5. Storage and Security of Information

Your privacy and confidentiality are central to our work. We take reasonable steps to safeguard all personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information may be stored:

Electronically in secure, password-protected systems; and/or
In paper format within locked facilities.

Access to your information is restricted to authorised personnel only.
Records are retained in accordance with professional and legal requirements and securely destroyed when no longer required.

6. Disclosure of Information

We will not share your personal information except where necessary and lawful. This may include:

Sharing information with other professionals involved in your case (e.g. lawyers, mediators, counsellors) — with your consent.
Disclosing information as required by law or court order.
Reporting information if there is a risk of harm to a child or another person.

TruePath Parenting does not sell, rent, or trade your personal information to any third party.

7. Confidentiality in Parenting Coordination

While Parenting Coordination is a confidential process, there are important limits to confidentiality.
Information may be disclosed if:

There is a concern about the safety or wellbeing of a child or person.
Disclosure is required by law, including mandatory reporting obligations.
A court order, subpoena, or other legal process requires it.
It is necessary to communicate progress, recommendations, or agreements within the Parenting Coordination process.

We will always seek to maintain the integrity and trust of the process while meeting legal and ethical requirements.

8. Access and Correction of Information

You have the right to:

Access the personal information we hold about you; and
Request corrections if you believe the information is inaccurate, incomplete, or out of date.

To request access or amendment, please contact us using the details below.
We may ask you to verify your identity before releasing information.

9. Website and Online Communication

If you visit the TruePath Parenting website or communicate with us online:

We may collect non-identifiable data (such as device type, browser, or general website activity) to help improve user experience.
Any personal details submitted through online forms or emails are handled in line with this Privacy Policy.

10. Complaints

If you believe your privacy has been breached or have concerns about how your personal information has been handled, please contact us directly.

We will respond to your complaint promptly and work to resolve it fairly.
If you are unsatisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Phone: 1300 363 992

11. Contact Us

For questions, access requests, or concerns about privacy, please contact:

TruePath Parenting
Parenting Coordination Services
Email: letstalk@truepathparenting.com
Phone: 0401 600 569
Location: Gold Coast, QLD

FAMILY DISPUTE RESOLUTION ~ MEDIATION

1. Commitment to Privacy

TruePath Parenting (“we”, “our”, “us”) is committed to protecting your privacy and maintaining the confidentiality of all personal information shared with us.

As a provider of Family Dispute Resolution (FDR) and Parenting Coordination services, we understand that sensitive and personal information is often disclosed in a context of vulnerability and high emotion. We take our responsibility to safeguard that information very seriously.

We comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), as well as the Family Law Act 1975 (Cth) and the Family Dispute Resolution Practitioners Regulations 2008.

2. Information We Collect

To provide safe, effective, and compliant services, we may collect and hold personal information such as:

Your name, contact details, and identifying information
Information about your family structure, relationships, and children
Details of the issues or disputes being addressed
Notes or summaries from intake, assessment, and session discussions
Agreements, outcomes, and relevant documentation
Court orders or other legal correspondence relevant to the process
Sensitive information such as health, wellbeing, safety, or cultural background (where relevant to service provision)

We only collect information necessary for the delivery of our professional services.

3. How We Collect Information

Information is collected directly from you through:

Intake and assessment processes
Family Dispute Resolution or Parenting Coordination sessions
Emails, phone calls, and written correspondence
Forms or documents submitted by you
Referrals from other professionals or services (with your consent)

In some cases, information may also be received from third parties if required by law or court order.

4. Why We Collect and Use Personal Information

Your information is used for the purpose of:

Conducting intake and suitability assessments
Delivering Family Dispute Resolution and Parenting Coordination services
Managing safety and risk within the dispute resolution process
Maintaining accurate records for professional and legal compliance
Preparing summaries, agreements, or outcome documents (as appropriate)
Communicating with you and relevant professionals (where consented or required)
Meeting our legal obligations under Commonwealth and Queensland law

5. Confidentiality and Limits to Confidentiality

All information shared with TruePath Parenting is treated as strictly confidential, except in the following situations where disclosure is required or permitted by law:

Where there is a risk of harm to a child or any person
Where disclosure is required under a court order or subpoena
Where mandatory reporting obligations apply (e.g. child abuse or neglect)
Where it is necessary to prevent or lessen a serious threat to life, health, or safety
Where required under the Family Law Act 1975 (Cth)

Outside of these limited exceptions, no information will be shared without your explicit consent.

6. Storage and Security

We take all reasonable steps to protect your personal information from misuse, loss, and unauthorised access.

Records are stored securely in password-protected digital systems and/or locked physical storage.

Client records are retained for at least seven (7) years, or as required by law, after which they are securely destroyed or deleted.

7. Access and Correction

You have the right to:

Access personal information that we hold about you, and
Request correction of any inaccurate, incomplete, or outdated information.

Requests can be made in writing to our Privacy Officer (contact details below).
In some cases, access may be restricted to protect the privacy or safety of others, or in accordance with legal requirements.

8. Electronic Communication and Online Services

Where services or communications occur online (e.g. via email, video conference, or case management software), TruePath Parenting takes reasonable measures to ensure confidentiality and data security.

However, please be aware that electronic communication carries inherent risks, and complete security cannot be guaranteed. We will always act to minimise these risks and protect your privacy to the fullest extent possible.

9. Complaints About Privacy

If you believe your privacy has been breached or mishandled, please contact us in writing. We will respond promptly and work to resolve your concerns.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
📞 1300 363 992
🌐 www.oaic.gov.au

10. Contact Details

Privacy Officer
TruePath Parenting
📧 letstalk@truepathparenting.com
📞 0401 600 569
📍 Gold Coast, Queensland (servicing clients Australia-wide)

11. Updates to This Policy

This Privacy Policy may be updated periodically to reflect legal, operational, or procedural changes.
The current version will always be available upon request or displayed on our website.

12. Summary

TruePath Parenting respects your privacy and values the trust you place in us. We are committed to maintaining confidentiality, transparency, and professionalism in every aspect of our Family Dispute Resolution and Parenting Coordination services.